As the availability of digital services has grown over the past two decades, the expectations of the customer have changed as well. Travellers will no longer be content with services that are not intuitive, instant and personalised. 
Currently, there is an explosion in the growth of personal assistants, using voice or text, which customers will increasingly utilise over mobile or web channels.

The industry is growing

Chatbots will power 85% of all customer service interactions by the year 2020
- Gartner
47% of consumers are open to buying items through a chatbot, and 37% would buy items from Facebook 
- Hubspot
60% of US online adults already use online messaging, voice, or video chat services
- Forrester
$15.8 bn
Half of all searches will be voice searches by 2020. The voice market will grow from $1.6 billion in 2015 to $15.8 billion in 2021

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We envision a future where travellers will be able to use natural language to book a smart ticket which includes all of the required transport modes and additional product and services they desire. 
Dazzle will enable transport operators to create a single service to fulfil this customer need which will span across multiple channels and enable the provision of ancillary sales on top of core travel revenue.

About Us

Dazzle is already an award-winning platform. It is borne out of deep knowledge of the travel industry, successful digital customer experience and ongoing access to machine learning expertise. Our depth of insight in travel, and capability in customer experience, is based on our successful growth of Dazzle’s parent company, Lola Tech Ltd.

  • We run $1.5bn-a-year ecommerce system for the world’s most profitable airline
  • We have been going for nine years
  • We know the travel sector and its customers
  • We know how to deliver incremental revenue growth
  • We specialise in high volume transaction systems
  • We have 90 travel software experts based across three offices in London, Cluj-Napoca and Las Vegas.


2016: Won Marriott TestBed Accelerator
2017: Earned runner-up, Eye For Travel Europe Best Technology Innovation
2017: Won Eye For Travel North America Best Technology Innovation
2017: Won London Midland Labs Program